Refund policy

Last updated: 23 October 2026

A piece isn’t right for you? You have 14 days from receiving your order to withdraw, with no need to give a reason.

How to return an item

  1. Email us at support@nalzea.com (or use the Contact page) with your order number and the items concerned. You can also use the withdrawal form below.
  2. We reply with the return address and instructions.
  3. Send the items back no later than 14 days after notifying us: unworn, in perfect condition, with their tags and in their original packaging.

Return costs

Return shipping costs are paid by you, unless the item is faulty or doesn’t match your order: in that case, we cover them.

Refund

We refund the full amount paid, including the original shipping costs (based on standard delivery), no later than 14 days after being informed of your withdrawal. The refund may be withheld until we receive the items or your proof of shipment. It is made using the payment method used for the order, at no cost to you.

Exchanges

To change a size or colour, the quickest way is to return the item and place a new order.

Excluded items

For hygiene reasons, sealed items unsealed after delivery (for example earrings for pierced ears whose protective packaging has been opened) and personalised items cannot be returned.

Faulty or non-conforming item

If an item is damaged, faulty or doesn’t match your order, email us at support@nalzea.com with your order number and photos. You benefit from the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects: repair, replacement or refund, at no cost. Details are in our terms of sale.

Withdrawal form

To Ewen Bibi-Triki EI (Nalzea), 8 rue du Champ des Rossignols, 81990 Salies, France, support@nalzea.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on … / received on …
Order number: …
Name of consumer: …
Address of consumer: …
Signature of consumer (only if this form is sent on paper): …
Date: …